Innovative Technical Resources
Quadro® personnel fully support customers in defining the ideal solution and then uniquely configuring our equipment to fit the process. But our service doesn’t end there. When you purchase Quadro® equipment, you gain access to our unique five-tier approach that allows you to choose the optimal combination of services for your needs.
The following elements comprise our five-tier approach:
- Process/Application Testing
As the pioneer of our technologies, Quadro® has built an extensive database as it relates to our equipment capabilities in various process/applications within the food, pharmaceutical, chemical and personal care & cosmetics industries. Our knowledge, expertise and testing facilities are available for all potential applications.
- Site Acceptance Testing/Start-Up Assistance
Whether you purchase or rent, Quadro® offers full on-site start-up assistance to get your equipment up and running. Services include machine setup, in addition to optional Installation Qualification/Operational Qualification (IQ/OQ) packages, and Site Acceptance Testing to help you validate your process.
- Unmatched Technical Support
Our technical service begins, not ends, with a successful installation. Our support staff is always on-call and ready to respond to customer needs virtually anywhere in the world. We answer your questions quickly and efficiently, so you get back to work with minimal downtime.
- Technical Training
Quadro® offers professional training programs for engineers, technologists, operators and maintenance personnel — either in-house at our facility, or on-site at yours. Training ranges from basic equipment operation and best practice to more advanced programs such as equipment theory, optimization and troubleshooting.
- Process/Application Solutions
What equipment is right for your specific location/application? How can we best solve problems through our technology? What benefits and efficiencies can be attained? Quadro® technical experts can visit you on-site and provide professional guidance regarding how our equipment will help your company achieve optimum results.
Contact us for more information about our five-tier services.
Parts and Service
Successful installation of a Quadro® high shear mixer is just the start of our technical service. Our Parts and Service Department is dedicated to servicing customers promptly and efficiently. Quadro® keeps a wide selection of genuine replacement parts on hand, enabling us to meet your needs quickly, reducing unscheduled downtime and minimizing the impact on production.