A successful installation is just the beginning. Our experienced support team is on call, ready to help customers anywhere in the world.
Quadro® personnel fully support customers in defining the ideal solution and then uniquely configuring our equipment to fit the process. But our service doesn’t end there. When you purchase Quadro® equipment, you gain access to our unique five-tier approach that allows you to choose the optimal combination of services for your needs.
Using genuine OEM spare parts is the best way to maximize yield and ensure reliable and consistent results. We have a dedicated aftermarket team ready to assist you with any replacement part inquiries, no matter the number of years your machine has been in service.
Our technical Field Service Engineers provide unmatched support to meet your needs. Our expertly trained technicians are available to visit on-site to evaluate your equipment on your premises, identify any problem and make all necessary repairs.
Whether you purchase or rent, Quadro® offers full on-site start-up assistance to get your equipment up and running. Services include machine setup, in addition to optional Installation Qualification/Operational Qualification (IQ/OQ) packages, and Site Acceptance Testing to help you validate your process.
Our trained Sales Engineer can go on-site or provide remote training for Engineers, Technologists, Operators and Maintenance Personnel. Training ranges from basic equipment operation and best practice to more advanced programs such as equipment theory, optimization and troubleshooting.
As a fundamental investment in your product, our team of specialized experts will evaluate, clean, adjust and repair your spindle to continue its performance. By properly maintaining your spindle, stoppages and/or disruptions to your processing operation are avoided.
Have a question or problem? We are here to assist you. With decades of experience, our expert customer service representatives are here to solve any problems you may encounter. With a global network of representatives, we are here to help on your time and in your local language.
The successful installation of a Quadro® high shear mixer is just the start of our technical service. Our Parts and Service Department is dedicated to servicing customers promptly and efficiently. Quadro® keeps a wide selection of genuine replacement parts on hand, enabling us to meet your needs quickly, reducing unscheduled downtime, and minimizing the impact on production.